Pool Insurance Provider Services

When it comes to pool insurance claims for damage to pools, spas, solar heating, or related equipment, Poolwerx has you covered. From the initial enquiry to execution, we support you and your client to assess damage and repairs for pools.

COMPREHENSIVE POOL INSURANCE CLAIM SERVICES

With Franchise Partners across New Zealand, Poolwerx is ready to assist with spa and pool insurance claims, ensuring timely support, expert repairs, and compliance with local regulations.

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Nationwide Pool Coverage

Local teams available across New Zealand to support pool insurance claims swiftly.

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On-Site Expert Pool Advice

Specialist advice with detailed causation reports for accurate insurance claims and resolutions.

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Single Point of Contact

Simplified communication through one central point of contact for hassle-free coordination.

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Emergency Pool Clean-up Services

Rapid response for emergency clean-up and water re-balancing to restore pool safety and functionality.

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Regulatory Compliance

Our pool professionals adhere to local and national regulations, including WHS requirements, ensuring safe and legal operations.

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Experienced Repairs and Installation

Professional equipment repair, supply, and installation by qualified technicians to meet pool insurance requirements.

WHY CHOOSE POOLWERX FOR YOUR POOL INSURANCE CLAIMS?

At Poolwerx, we understand the urgency and complexity of pool insurance claims. Our dedicated team offers comprehensive support from start to finish, ensuring fast responses, expert assessments, and high-quality pool repairs. We handle everything from causation reports to complete equipment installations.

Our pool experts can assist in a range of pool inspections and repairs including:

  • Professional pool inspections and reports

  • Comprehensive pool repairs

  • Water testing and rebalancing

  • Regulatory compliance checks with local WHS requirements

  • Local response teams

  • On-site consultation

WHAT OUR CLIENTS SAY

Your experience matters. Your feedback helps us enhance our service and deliver the best care possible. See what our clients have to say and how their insights inspire us to continually improve.

Poolwerx Reviews
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Sefton Revell
Poolwerx Bay of Plenty
26 August 2024
Excellent team. Very impressive.

Never had a spa before so first time using Brendon/Poolwerx who treated us like a long-time valued customer.

Great communications and very efficient. Solved all the problems and brought our spa back to life. Kids (and wife) loving it.
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Mark Porter
Poolwerx Auckland South
8 August 2024
Amazing service from craig and the team at Poolwerx Auckland South!

Completed a pre-purchase pool inspection for us and even offered to do a 1 on 1 pool maintenance session if we purchase the property (or any other property with a pool!)
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Warwick Wright
Poolwerx Hamilton
31 January 2025
Very helpful and freely give advice on the many things to learn with treating my pool water. It can be very difficult to understand not being a tech person, and expensive. but correct informative knowledge helps!
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Greg Urquhart
Poolwerx
31 January 2025
Just awesome service, I was a little worried about the cost of someone out to site….but was pleasantly surprised with the invoice. I am a convert…..no more going to a pool shop -getting poor service, waiting, filling my car up with chemicals….usually with way more than you need. This is like the my food bag of pools….the fridge isn’t full of food thats wasted, takes away having to think about it - and the end result is better to boot -).
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Tine Dahlmann
Poolwerx Christchurch
31 January 2025
Super helpful and friendly staff. Had an urgent insure with my pool, got a visit from Poolwerx within hours and issue resolved.
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Nathan Meager
Poolwerx
6 September 2023
We have had the team helping us sort out our new pool and have found them to be very helpful, available and knowledgeable.

We look forward to working with them in the future.
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Michelle Sharp
Poolwerx
31 January 2025
Amazing service, by amazing people. Highly recommend the team at Poolwerx!
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Maree Brown
Poolwerx Cambridge
31 January 2025
Delightful to deal with. Do a great job. Thanks so much! Many years of great service. Highly recommend.
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Kelly Bennett
Poolwerx Christchurch
1 February 2024
Pool super easy, they take all the hard work out of it and are super knowledgeable. I highly recommend Poolwerx Christchurch for all your pool and spa needs.
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Kane Mcneill
Poolwerx
31 January 2025
Great team, epic knowledge. Came out and got my spa going on a days notice. 100 percent recommended
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Jo McLean
Poolwerx
31 January 2025
Awesome business, service was amazing ensuring that we were happy with the outcome and going the extra mile to do so. Would absolutely recommend this business to anyone who has a pool.
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Emily Robertson
Poolwerx
17 July 2024
These guys are absolutely amazing! We had a new pool which had a leak, the pool install company and another pool service company checked for leaks- couldn't find any! A man from Poolwerx came and found the leak and repaired it straight away! Amazing service, friendly, and great knowledge of pools. Would 100% recommend!

WORK WITH POOLWERX TODAY

Because we are local, when storms hit and disasters happen, you can be assured that our team will be on hand to support you and your client. If you’re an insurance provider, why not let us help with your pool insurance claims?

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Step 1.

Select the ‘Get Started’ button 
above and complete the form.

Fill in your details and let us know how we can assist. It is very important to provide a details about the work you require in the enquiry details section.

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Step 2.

The relevant Commercial expert will be touch within 24-48hrs.

We will contact you to discuss and organise a site visit. It is very important that site visits are conducted so we can accurately quote for your needs.

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Step 3.

We will get you booked in and ready to go. Sit back and relax.

For all installation, repairs or maintenance queries, Poolwerx will come poolside to perform an assessment. Quotes and booking availability is shared after this.

POOL INSURANCE FAQ'S

Get answers to all your pool coverage questions. From coverage details to repair processes, learn how we can help you navigate every step of the claims journey as a pool insurance company.

  • Poolwerx provides comprehensive assessment and management services for pool insurance claims, including on-site pool inspections, causation reports, repairs, and compliance with local regulations.

  • Pool insurance typically covers damage from natural disasters (e.g., storms, floods), accidents, vandalism, and equipment failure, including pumps, heaters, and filtration systems.

  • Yes, our local teams respond quickly to emergency situations, providing immediate clean-up services, water rebalancing, and necessary repairs to minimise further damage.

  • A comprehensive pool damage assessment should cover the condition of the pool, associated equipment, and surrounding areas, including potential causes of damage and recommendations for repairs or replacements.

  • The timeline can vary depending on the complexity of the damage and the insurance provider's processes. On average, claims may take a few weeks from assessment to resolution, with faster timelines for emergency cases.

MORE POOLWERX COMMERCIAL SERVICES

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